Copyright Proof Installation Troubleshooter

If you see  a message “invalid user id, domain, or api key”:

This can occur if some settings have changed or haven’t been correctly transferred when hosting arrangements change or there is a change of domain name. Each API key is associated with a domain (e.g. example.com, or www.example.com). On initial installation, Copyright Proof will automatically assign one to you using the domain name recorded in the WordPress “General” settings of your blog (uses Site Address if completed otherwise WordPress Address).

If you change this domain name, or you want to set up the plugin to run in another blog, you can request a new api key for the new domain, as follows:

IF NO CHANGES, CHECK YOUR SETTINGS:

  1. In WordPress, go to Settings, General and chack that either:
    • Site Address (URL) is set to http://www.example.com OR https://www.example.com
      OR
    • Site Address (URL) is blank and WordPress Address (URL) is set to http://www.example.com OR https://www.example.com
  2. Go to Settings, Copyright Proof
    • Ensure that ‘Registered Digiprove User?’ answer is set to “I am already registered with Digiprove”
    • Digiprove User Id should be set to your Digiprove User Id (which is usually set to your email address)
    • Ensure that Digiprove API Key is set to the right value for your domain name. Each API key is associated with a domain (e.g. myinterestingblog.com, or www.myinterestingblog.com). It will be 22 characters long.
      If you don’t have this you can find it by logging in at https://digiprove.com/secure/login.aspx, and going to Preferences / Issue/Renew API Keys
    • Press the “Update Settings” button
    • You can immediately test whether the settings are working by clicking on the blue refresh icon on the Subscription Type Line – if you don’t receive an error message all is OK.

    IF CHANGE OF DOMAIN NAME:

    • Log in at https://www.digiprove.com/secure/login.aspx
    • Go to Preferences, Issue/Renew API keys
    • Remove the existing api key (which will be for your old domain)
    • Request a new api key (use new domain name e.g. example.com)
    • Copy the new api key
    • In WordPress, go to Settings, Copyright Proof
    • tick the box “Let me input a new API key”
    • Paste the new API key
    • Press Update Settings
    • Test whether the settings are working by clicking on the blue refresh icon on the Subscription Type Line – if you don’t receive an error message all is OK.

    IF YOU HAVE AN ADDITIONAL DOMAIN NAME:

    Note that multiple domains under one user id is only available to subscribers. Free users are limited to one domain.

    • Log in to the WordPress site for your new/additional domain
    • Install Copyright Proof plugin if not already done, and follow Installation Instructions
    • Go to Settings, Copyright Proof
    • Tick the box entitled “Obtain new API key automatically” and press “Update Settings” (you will be asked for your password).
    • Test whether the settings are working by clicking on the blue refresh icon on the Subscription Type Line – if you don’t receive an error message all is OK.